Privacy Policy

Wagnistrip Pvt. Ltd. including all legal entities of the Wagnistrip Group (hereinafter referred to as "Wagnistrip Pvt. Ltd. and any party who purchases/intend to purchase/inquire on any products and services made available through any of the customer interface channels, including website, mobile devices site, mobile app & offline channels including call centre and offices (collectively referred herein as "Sales Channels").We are committed to preserving your personally identifiable information (also known as "information" or "personal information" or "personal data" or "special category of personal data").

We want to make certain that we adhere to the right requirements for protecting your privacy in our sales channel. This policy covers the categories of personal information collected on our website, as well as how this data is used, processed, and protected, and how users can exercise their rights in connection to personal information.

This Privacy Policy applies to Wagnistrip Pvt. Ltd. company pages, communications, and services ("Services"), including off-site Services such as our email services, customer care and support services, and the "Contact us", "Apply with Wagnistrip", and "Share on" plugins on our digital properties.

Users should be aware that the information and privacy practises of our business partners, advertisers, sponsors, or other sites to whom we provide hyperlink(s) may differ considerably from our Privacy Policy. As a result, it is recommended that you review the privacy statement and practises of any such third parties.

Wagnistrip Pvt. Ltd. for Business (Corporate):In the event is providing services to you as part of our agreement with your employer, contractor, business partner, affiliate or any other party who is having a contractual arrangement with Wagnistrip Pvt. Ltd., then the terms and conditions stipulated in such contractual arrangement will surely prevail over this data privacy policy. This agreement may involve to share the personal data and they may control as part of that engagement. Our services may also include processing personal data under our client's control on our hosted software applications. All such processing will be governed by client privacy policy. If you are going to book travel services on behalf of your family or a minor, you agree to:

To notify the individual about the contents of this privacy policy To obtain any legally required consent for the collection, use, disclosure, and transfer (including cross-border transfer) of an individual's personal information from the individual in compliance with legal and regulatory requirements.

What Personal Data shall we collect?

We collect the following personal ,and sensitive information from you when you transact through us:

Name, gender, age ,and birth date
Contact details (address, email, and phone number)
Country of origin
Payment information, such as credit/debit card information and an expiry date (billing address in the case of an overseas credit/debit card).
Passport and frequent flier number (if applicable)
Your way of life and social circumstances (for example, hobbies)
Family information (for example, marital status and dependents)
Details about your employment and education/academics (for example, the organisation you work for, your job title, and your education)
Financial and tax data (including income, investments, and tax residency)
Posts or messages on third-party blogs, forums, platforms, wikis, or social media applications
An IP address, the browser type and language, your access times
Information in all complaints submitted
Details given of how you use our products and services
CCTV footages and other information we collect when you access our premises
The recording of telephone calls to our representatives and call center
Details of how you like to interact with us (by email, SMS or WhatsApp) and other similar information relevant to our relationship
Details shared by you over our chatbot.

The personal data we collect may also include 'sensitive' or 'special categories' of personal data such as details about your:

Dietary requirements (for example, indicating meal preference when booking a flight or hotel)
If you choose not to provide or object to the processing of the information we collect, we may not be able to process your instructions or continue to provide some or all of our services to you (including our clients) Personal information of other customers/users/travelers

If you provide us with personal information relating to persons other than yourself, you agree
Inform the person about the content of this privacy policy
To obtain legally required consent for collection, use, disclosure and transfer (including cross-border transfer) of individual's personal information, from the individual in accordance with the legal and regulatory requirements

Personal information of child

The Services are not intended for users under the age of 16 (permitted age), except as permitted by applicable local laws. We do not knowingly collect any personal information from you or the market to solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will be deleting the account and any related information immediately. If you believe we might have any information from or about you under the Permissible Age, please contact us at wagnistrip.com

We use third party services/bots to capture the following additional information:

Analytics
Infrastructure monitoring Geographic position, unique device identifiers for advertising
Location-based interactions: Geographical locations
Unique device identification: This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

What lawful reasons do we have for processing Personal Data?

When we process your personal data to run our business and provide our products and services, we may rely on the following legal grounds:third-party lications

Contract - We may use personal information to fulfil contractual commitments to which you (data subject) or our customer (data controller) are parties. Please direct persons to the Wagnistrip for Business (Corporate) area.
Consent - We may rely on your freely given, specific, informed and unambiguous consent at the time you provided your personal information to us for one or more specific purposes.
Legitimate interest - We may rely on legitimate interest based on our evaluation that the processing is fair, reasonable and balanced
Legal obligations - We may process personal information where processing is necessary for the purposes of the legitimate interest pursued by the controller or by a third party, unless the interest or fundamental rights prevail over these interest and freedom of the interested party, which require the protection of personal data, in particular when the interested party is a Child.

How will we use/process your personal data?

We do not sell or trade upon any of the above-foregoing information without your consent.

For the purpose of fulfillment of services which include travel reservation and booking for you and for individual whose information has been provided by you.
The informations like Credit Card/ Debit Card, Expiry Date and Net Banking Details that we store, in case a customer opts for it, are in adherence to the PCI Compliance and are store in an encrypted form in a segmented zone. We do not store CVV details. These details may also be processed with the help of certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable.
Information like Mobile number, e-mail address and postal address may be used for promotional purposes, unless the customer/user opts-out of such use.
For managing and responding to any request you should submit through our website.
To meet legal and regulatory requirements.
Promoting our professional services, products and capabilities to existing and prospective business clients/customers.
Sending invitations and providing access to guests attending our events and webinar or our sponsored events.
Personalizing online landing pages and communications we think would be of interest based on interactions with us and group companies.
To effective communication with you like through SMS, emails or WhatsApp.

How we use Cookies?

We trace the Internet addresses of the domains from which visitors visit us and analyse this data for trends and statistics, but the individual user stays anonymous.

Some of our web sites utilise "cookies" to provide you with additional personalised information when you return to our website. Cookies are identifiers that websites transmit to your computer's browser in order to make your next visit to our website more convenient. We utilise the information we gather and analyse to improve our service to you. Our mobile phone application "WT" does not, however, use cookies. Please see Annexure A: Cookie Policy for further information.

To learn more, please refer Annexure A: Cookie policy.

Permissions necessary to access various functions in our Wagnistrip Pvt. Ltd. app (Android and IOS):

We require the following permissions in order to provide the best experience and use all features in our app:

Camera: We will not access your photos or camera without first getting your permission. If you will be giving us permission to access photos or your camera, we will only use images that you specifically choose to share with us.
Contacts: We will not scan or import your contacts store on your phone without first obtaining your explicit permission. We will only use the contact information to help you find friends or contacts who use Wagnistrip Pvt. Ltd. App, if you choose to do so, and we will not use contact information for any other purpose without first getting your separate explicit permission.
Calendar: This permission allow us to put your travel plan on your calendar.
Location:We will not collect or use the specific location of your mobile device (using, for example, GPS or Bluetooth) without first obtaining your explicit consent. The permissions will benefit the user location specific deals and provide you a personalized experience with time zone.
Get Accounts: This permission enables us to know about details of your accounts on your mobile device.
Access Wi-Fi State: By using Wi-Fi connection details, we provide you a seamless experience depending upon your network. We try to use this information to optimize the app's performance on slow networks.
Third Party:The User grants us permission to provide services to third-party service accounts. SPAM protection, hosting and back-end infrastructure, displaying content from external platforms Infrastructure surveillance, Commenting on content, Interaction with social networks and platforms from outside sources, Interactions based on location, Social aspects, Making Contact with the User, User database administration, Remarketing and behavioural targeting are examples of targeted advertising.

In addition to these permissions, below mentioned permission is additionally required by our Android Application:

SMS/ WhatsApp: This application reads, uploads and do syntactic analysis of text messages from travel providers within the app for any flight and train PNR booking messages. We use this information to provide update on PNR status, flight and train delays. This information is store in a secured environment and always transmitted using SSL.

Permissions required to use various features of our Adopt A Heritage (AAH) app for Android and IOS:
Camera/Storage: We will not access your photos or camera without first obtaining your permission, and we will never scan or import your photo library or camera roll. If you give us access to the photos or your camera, we will only use the images that you specifically choose to share with us.
Location: We will not collect or use the specific location of your mobile device (using, for example, GPS or Bluetooth) without first obtaining your explicit consent. And if you choose to share your location information but later change your mind, you'll always have the option to stop sharing. Please note that this does not include the IP address. The permissions will benefit offers specific to the user's location and provide a personalized experience with the time zone.
Third-Party: The User allows us to provide services to third party services' accounts for Displaying content from external platforms, anti-spam protection, hosting and back-end infrastructures, infrastructure monitoring, content comments, interaction with external social networks and platforms, Location-based interactions, social features, user contact, user database management, targeted advertising and remarketing, and behavioral targeting.

With whom do we share your Personal Data?

In connection with any of the purposes outlined in the "How will we use/process the personal data" section above, we may disclose details about you to:

travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service provides
suppliers of IT based solutions and products that assist us in providing services to you (such as any external data hosting and monitoring providers we may use, communication service providers)
Competent authorities (including auditors, courts and authorities regulating us for internal compliance and audit(s)) as required or authorized by applicable law, and to comply with our legal and regulatory obligations;
Credit reference agencies or other third-party organizations (CyberSource, PayPal) that help us make credit decisions or perform risk checks to reduce the incidence of fraud
Other organizations to whom we may transfer our rights and/or obligations under the Terms agreed between Wagnistrip Pvt. Ltd. and respective organization
Any other person or organization after a restructure, sale or acquisition of any member of the Wagnistrip Pvt. Ltd. group, as long as they use your personal information for the same purposes, we did.
The analytics service providers which with whom the data may be shared are:

Google Analytics, Apps flyer, Facebook Ads conversion tracking, Google Tag Manager, Intent Media, Adara
Crashlytics - Crashlytics Geographic location, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and various types of Data as specified in the privacy policy of the service

And other members of Wagnistrip Pvt. Ltd. Group/ third parties that may reasonably require access to personal data relating to you or providing services to you. With specific reference to third parties, we use third party service providers to post advertisements on our behalf across the Internet and sometimes on this Site. They may collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this website and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a "pixel tag", which is an industry standard technology used by various major websites. No personally identifiable information is collected or used in this process. These third parties do not know your name, phone number, address, email address or any personal information that could identify you. Our website hosts various blogs, forums, wikis and other social media applications or services that allow you to share content with other users (collectively "Social Media Applications"). All personal data provided by the user to these social media applications can be read, collected and used by other users of the application. We have little or no control over these other users, so any information you provide these social media applications may not be operated in accordance with this Privacy Policy.

Where do we transfer (cross boarder transfer) your Personal Data?

Information we hold about you may be transferred to countries:

Where we do business
Which are linked to your engagement with us
From which you regularly receive or transmit information
Where our third parties conduct their activities

How we protect your Personal Data?

We have put in place appropriate technical and organizational measures to protect and prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information we collect, process and store and the current state of technology. Third parties in connection with payment gateway and payment processing are all validated as Compliant with Payment Card Industry Standard (commonly referred to as PCI Compliant Service Providers). .

We are not responsible for the disclosure of your information due to errors in transmission, unauthorized access by third parties or other causes beyond our control. You play an important role in protecting your personal information. You should not share your user’s name, password, or other security information of your Wagnistrip Pvt. Ltd. account with anyone. If we receive instructions using your email ID or registered user name, we will consider that you have authorized the instructions.

What are your data Protection Rights?

Your data protection rights are highlighted below:

Right of access You can ask us to verify whether we are processing personal data concerning you and, if necessary, to provide more precise information.
Right to Correction - You may ask us to correct our records if you believe they contain incorrect or incomplete information about you.
Right to erasure You can ask us to erase (delete) your personal data after revoking your consent to processing it, or when we no longer need it for the purpose it was originally collected and we shall erase your personal data, subject to the data retention requirements under the applicable rules, regulations, guidelines, law, by-law, to meet our legal/regulatory obligations. Please note that even after your account or data deletion request is complete, we will retain transactional data to comply with our legal obligations. .
Right to Processing restrictions - You may ask us to temporarily restrict our processing of your personal data if you dispute the accuracy of your personal data, you would rather limit its use than have us delete it or require us to retain it to enable you to establish, exercise or defend a legal claim. A temporary restriction may apply during verification if we have compelling legitimate grounds to process it. You can ask us to inform you before lifting this temporary restriction of processing.
Right to Data portability - You may request portability of your personal data, which shall be limited to the transfer of information pertaining to the customer profile and transaction records, to another data controller.
Automated Individual Decision-making - You may ask us to review any decisions made about you which we made solely based on automated processing, including profiling, that produced legal effects concerning you or significantly affecting you.
Right to Object to Direct Marketing including Profiling - You may object to our use of your personal data for direct marketing purposes, including profiling. We may need to keep some minimal information to comply with your request to cease marketing to you.
Right to Withdraw Consent - You may withdraw your consent that you have previously given to one or more specified purposes to process your personal data.This will not affect the lawful of the processing carried out before the withdrawal of consent. However, this may lead to Wagnistrip Pvt. Ltd. is unable to provide you with certain products or services.

We may need to request specific information from you to help us confirm your identity and secure your right to access the information or exercise any of your other rights. This helps us to ensure that personal data is not disclosed to people who have no right to receive it. No fee is charged for making a request, unless your request is manifestly unfounded or excessive. Depending on the circumstances, we may not be able to comply with your request for other legitimate reasons.

How long shall we retain/ dispose your Personal Data?

We seek to ensure that we only keep your personal data for the longest of:

The period necessary for the relevant activity or services
Any retention period that is required by law
The period in which litigation or investigations might arise in respect of the services

Note: Even after your account is closed, we retain your transactional data for as long as we have a legitimate purpose. to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.

Changes to this privacy statement:

From time to time, we will definitely update this statement. When we do, we will publish the changes on this Website. If you do not agree with these changes, you can discontinue your use of our Website.

How to contact us, request access to your personal data or contact us with questions or feedback?

If you do have a question, do comment, or do omplaint or wish to access a copy of your personal data or to correct it if you believe it is inaccurate, you must contact us at customercare@wagnistrip.com

Please note, we will not be responding to any operational enquiries and for such support, kindly drop us a mail to customercare@wagnistrip.com.

Annexure A: Cookie Notice

This Website uses cookies to improve the user experience and ensure that it is functioning effectively, and on occasion also to provide marketing information or advertise online, either directly or through third party vendors.

In order to provide you with a more personalized and responsive service, Wagnistrip needs to remember and store information about how you use this Website.

By using this Website, you agree to Wagnistrip Pvt. Ltd.’s use of cookies as described in this Cookie Notice.

What cookies do Wagnistrip Pvt. Ltd. use and why?

Some of the cookies Wagnistrip Pvt. Ltd. uses content for registered users. Should you not wish to allow MWagnistrip Pvt. Ltd. use the said cookies, you may at your wish stop using the Wagnistrip Pvt. Ltd. Website.

Wagnistrip Pvt. Ltd. or its service providers also use analytic services to understand how effective Wagnistrip Pvt. Ltd. content is, what interest Wagnistrip Pvt. Ltd. users have, and to improve how this Website works. In addition, Wagnistrip Pvt. Ltd. use web beacons or tracking pixels to count visitor numbers and performance cookies to track how many individual users access this Website and how often. This information is used for statistical purposes only and it is not Wagnistrip Pvt. Ltd's intention to use such information to personally identify any user. However, if you have already registered and signed into this Website, Wagnistrip Pvt. Ltd. may combine this information with information from its web analytic services and cookies to analyze how you would use this website in more detail.

How to control cookies?

By using this Website, you agree that Wagnistrip Pvt. Ltd. can place cookies on your computer or device as explained above. Please bear in mind that removing or blocking cookies can impact user experience and parts of this website may no longer be fully accessible.

Browser controls

Most browsers will allow you to see what cookies you have, and delete them on an individual basis or block cookies from any particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including your preference for disabling cookies, as this requires setting an opt-out cookie. Also, this may also lead to unavailability of some services.

Managing Analytics cookies

Wagnistrip Pvt. Ltd. use the following service providers and you can learn more about their privacy policies by clicking on following links: Google Analytics : https://www.google.com/analytics/ learn/privacy.html wagnistrip : https://www.wagnistrip.com/privacy-policy/

Managing Local Shared Objects

A local shared object is like most other browser cookies except that it can store additional types of information. These cookies cannot be controlled using the mechanisms listed above. Our Website uses these types of cookies to store user preferences for media player functionality and without them some video content may not play properly.

Social buttons

The website contains "social buttons" allowing users to share or bookmark web pages. These are buttons for third party social media sites and these sites may log information about your activities on the Internet including on this Website. Please review the respective terms of use and privacy policies of these sites to understand exactly how they use your information.

External web services

Wagnistrip Pvt. Ltd. sometimes uses external web services on this website to display content on the webpages of this website, for example to display images, show videos or conduct surveys. As with the social buttons, Wagnistrip Pvt. Ltd. cannot prevent these external sites or domains from collecting information about your use of such embedded content.

Email Communication

Wagnistrip Pvt. Ltd. may also use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications which Wagnistrip Pvt. Ltd. sends to you, to make its communications more helpful and interesting. If you do not wish, Wagnistrip to confirm whether you have opened, clicked or forwarded its communications, you will need to unsubscribe, as it is not possible for Wagnistrip Pvt. Ltd. to send these emails without tracking enabled. Registered subscribers can unsubscribe following the instructions in the individual email communications you receive from Wagnistrip Pvt. Ltd.

Wagnistrip Pvt. Ltd. may modify or amend this Cookie Notice from time to time at its discretion. When Wagnistrip Pvt. Ltd. makes a change to this notice, it will amend the revision date at the top of this page, and such modified or amended Cookie Notice shall be effective to you and your information as of that revised date. Wagnistrip Pvt. Ltd. encourages you to periodically review this Cookie Notice to be informed about how it is using cookies.

Please contact Wagnistrip Pvt. Ltd. through email:customercare@wagnistrip.com , if you would like more detailed information on the cookies that we use.